These T&Cs are for the interest of safety, responsibility, and welfare for our clients. Transfunmation Training reserve the right to change these terms and conditions at any time. Any changes will take immediate effect and it is the responsibility of our clients to read these.

  • The training session will take place at your home or at a suitable, agreed location, depending on the nature of the training.

BOOKING:

  • FUSION PROGRAMMES - Require a non-refundable deposit to secure working with Transfunmation Training. The deposit price will be dependant on the length of package chosen. The remaining balance of the package is to be paid by the final week latest of your chosen package time. Payments through bank transfer.

  • Solo walks: £20 an hour, rising to £22 from January 2023. Payments to be made in advance of the upcoming month, via bank transfer. Please discuss with Transfunmation Training how many walks you require a week/month. 
     

  • Transfunmation Training shall try to 

    accommodate client's day and time requirements. Weekends may be offered to customers on Fusion, where appropriate.

  • Transfunmation Training works in a different sector full time, working training around a rota. This should be given 4 weeks in advance to allow Transfunmation Training to organise bookings, however this isn't always given. Transfunmation Training will contact customers individually to book in and where possible will schedule them in for the upcoming month. Transfunmation Training shall otherwise contact individual customers to book in once the rota has been given at the earliest notice. Transfunmation Training will aim to see all customers once a week, although due to other employment this may not always be possible, so please be patient. ​​​

 

  • Your chosen package includes support between sessions via Email or the Transfunmation Training Community Page on Facebook.

 

  • *Sessions will usually last an hour. However, this will depend on the individual dog and the criteria of training. If your dog is only capable of 30-minute sessions, then we will accommodate this to ensure that they do not become overwhelmed; learning is still taking place and a positive experience.

CANCELLATIONS:

 

  • SOLO WALKS: If you need to cancel your appointment please inform me, allowing 48 hours notice and we will endeavour to reschedule at a more convenient time. Cancelled appointments with less than the notice period of 24 hours will incur a cancellation charge of £20.00  (non refundable). 

  • FUSION: If a scheduled session for Fusion needs to be cancelled please aim to give Transfunmation Training at least 24 hours notice. No extra fee shall occur and Transfunmation Training will contact you to rearrange a session at the earliest convenience.

 

  • Wet Weather: Fusion - Transfunmation Training holds the rights to cancel due to bad weather conditions on the day. As the work I do is with dogs who are reactive out on walks, our dogs need to be able to see their triggers in order to change the association and learn new skills. Triggers tend not to out during wet weather. Transfunmation Training will contact the customers to rearrange. The same goes if customers wish to cancel due to poor weather but please let Transfunmation Training know within 2 hours of your scheduled session.

Solo walks - Will go ahead as scheduled, unless otherwise cancelled by the customer. Solo walk cancellations should be made by the customer within 2 hours prior to your scheduled session.​

Please note it may not be possible to schedule cancelled sessions in for the same week. This depends wholly on availability of Transfunmation Training. 

Holidays: Please give Transfunmation Training 2 weeks notice for upcoming holidays. Failure to do so for solo walks will result in the full price of the walk(s) being charged. 

 

  • If the client needs to put their training on hold for a period of time, and would like to resume at a later date, for whatever reason, then please contact Transfunmation Training privately. Failure to inform Transfunmation Training otherwise will result in you being taken off the client list.

  • Transfunmation Training holds the rights to end services if there is no communication from clients within a reasonable time period of 4 weeks. Transfunmation Training will only work with a select number of customers at one given time to ensure the best support to your dog and family is given. If you'd like to end the service, please inform Transfunmation Training to allow them to open up space for customers on a waiting list. Deposits on Fusion are non-refundable. 

OTHER:

 

  • The individual dog and severity of the behaviour(s) will take time to overcome. (Prior) Learning, the Environment, Genetics, and the dog as an individual will dictate how quickly their ‘Transfunmation’ is, and new learning should be taken at the dog’s pace. Behaviour modification cannot be rushed; there is no “Quick Fix”, and Transfunmation Training cannot guarantee a result. It is the responsibility of the owners to act and implement the training that is taught; and the owner’s responsibility to complete “Homework” between sessions if given. For example, this may be to play prescribed games to build your dog’s confidence, or to do 10 minutes of counterconditioning and desensitisation between sessions.